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U.S. Citizen Services

Overview of American Citizen Services and Contact Information

Last Updated on 08/19/2014

The Department of State Bureau of Consular Affairs is currently experiencing technical problems with our passport/visa system.  This issue is worldwide and is not specific to any particular country, citizenship document, or visa category. We apologize to applicants who are experiencing delays or are unable to obtain a passport, Consular Report of Birth Abroad, or visa at this time. We are working urgently to correct the problem and expect our system to be fully operational again soon.

Overview of Services

The American Citizen Services (ACS) Section provides assistance with U.S. passports, Reports of Births Abroad to U.S. Citizens, Reports of Death, voting abroad, notary services, Federal Benefits, and a few other, specialized consular services, such as repatriation loans, prison visits to incarcerated Americans and welfare and whereabouts queries. ACS cannot act as your travel agent, bank, interpreter, employment office, lawyer, investigator or law enforcement agent, or assist with personal legal, medical, etc., matters. However, ACS can tell you how to receive help on these and other matters. Should questions arise while browsing through this guide, do not hesitate to contact us.

Contact Information

Mailing/Street Address:

American Citizen Services, U.S. Embassy
Szabadság tér 12.
H-1054 Budapest

  • Telephone:
    (36-1) 475-4164
  • After-hours (5 p.m.-8 a.m.) emergency calls: (36-1) 475-4400. An Embassy Duty Officer will be on call to handle emergencies.
  • Toll-free number for the Overseas Citizen Services if calling within the U.S.: 1-888-407-4747.
    Callers who are unable to use toll-free numbers, such as those calling from overseas, may reach the hotline by calling 1-317-472-2328 or 1-202-501-4444.


  • (36-1) 475-4113/4188


Public Hours:

  • Monday-Thursday 9 a.m.-12 p.m. and 1 p.m.-4 p.m.
  • Friday 9 a.m.-12 p.m.
  • A person with a lost or stolen passport may come in at any time during business hours.
  • ACS is closed on Hungarian and American holidays.